Because we have limited resources and a large number of clients who need assistance, we have clearly defined how cases and client repairs are prioritized. We prioritize work requests in the following order
Critical Home Repairs.
Critical repairs will take priority over other repairs because they may affect the health and safety of the client. Critical repair priority is not driven by the length of time a client has been on the requested work list.
Special Situation Cases.
Case managers can elevate a client’s work needs higher on the priority list. Case managers can request a higher priority for tasks that significantly affect the day-to-day life of the client. Special situations may include physical or mental illness, lack of livability in the home, and family issues.
Other work will be done as time and resources permit. Generally, this will be on a first come, first serve basis.
Clients may have multiple repairs with different levels of priority.