Repairs During a Pandemic

Cancer survivor Ms. R is also contending with other health concerns. She isolates at home alone to avoid the virus, which she says is hard on her since she is a “people person.” The only exception she makes is the occasional family visit during which her children and grandchildren willingly sanitize and distance for her protection.

Sensitive to Ms. R’s concerns, the Westminster staff wore masks and worked in separate rooms from her during repairs and communicating by speaking from across rooms and even making calls when necessary. Ms. R. said the staff was a great mixture of professional and friendly. “Wayne was always good about explaining what he was doing and when he would come back the next day. Matthew is a patient sweetheart. I enjoyed talking to him about the Lord and the way he handles diabetes because faith has also gotten me through cancer scares.”

Ms. R appreciated how staff worked as a team, noting who did which task. “Wayne tightened up the rail at the front of my house. Now it’s really strong. Matthew installed a new ADA toilet and fixed my smoke detectors.”

The wide range of repairs Westminster provided to keep Ms. R safe in her home was especially valued since she is determined to safely age in place during the pandemic. Even though their interactions were at an awkward distance, the rapport she developed with the staff was an important tonic for such an extroverted person who has tired of spending so much time alone.

Ms. R gave one final compliment, “Your staff is wonderful, and I would recommend them to the highest degree. They get an A++ from me. I will always keep Wayne and Matthew in my prayers.”